Sixt Reviews

Absolute crooks. They charged me twice for a rental and doubled the price on extending it, despite telling me I had a locked in price. Rude, aggressive staff. Dreadful place. Stay away

We booked a vehicle for 4pm collection from the birmingham branch as we both work till 3.30pm only to be told on the day at 12.30pm that they close at 2pm . This car was booked for a funeral the next morning when i spoke to jas the assistant manager she was very disrespectful and said if im not happy cancel the booking . SHE NEEDS SACKING do not use this branch as JAS doesnt know how to deal with customer issues.

I booked a vehicle from Sixt's Kings Cross/St Pancreas branch on 1st Feb 2021 to be picked up on 8th Feb 2021. It was for some business journeys that I did not particularly want to make in the first place given that we are in a pandemic and lockdown.On the morning of 8th Feb I was contacted by a Sixt and informed they did not a vehicle available. I was not offered a higher value vehicle or indeed a suitable lower value vehicle. The representative was extremely dismissive claiming that it wasn't their fault - at one point saying "do you want me to build a car myself?"Do not expect anything like a good experience with these people, they are not interested in providing a service for the money they are so eager to take.

Avoid the Manchester airport branch!! We booked a car in advance due to work and essential travel. 1 hour before the car was supposed to be picked up we get a call asking “why we need the car” “ what’s the purpose” “where are we going” etc seriously wondered why they didn’t ask what underwear we were wearing?!! Then after explaining (which we’re not obliged too) the lady said that’s fine. After another 15mins she calls back and says “we haven’t got any cars anymore” and we were in shock as we are WERE regulars at that branch but sorry no more!! Don’t care about repeat customers! Got a car straight away at enterprise after sixt cancelled on us!! Rubbish company and rubbish service! Don’t go there and regret it!

Having used this company in the past with no issues I thought to continue using their service to move house recently.I hired a van for the day, did the regular checks and read through the previous damage report before signing the car out, there were a number of issues/damages that were all recorded. I moved house with no issues and it was returned prior to the allocated time and the keys were dropped through the dropbox out of hours service they offer.Two weeks later I receive an email claiming the van had been damaged, which I was shocked to receive as the van was checked over before I dropped off the keys and vehicle was never left unattended during the hire period, therefore this must have been done on their premises after dropping the van back. I explained this to their claims/damage department that there is no way such a large damaged occurred when it was in my possession and they were adamant that I had to pay over £600+ for repairs, regardless of whether this happened on their property or not (as they claimed you are still liable until the van is checked the next working day - but I get notified weeks later). It seemed they were trying to get me to pay for the other damages already on the van and this new one that I categorically did not do. They were not very helpful at all, therefore, I referred the issue to the BVRLA and also requested my personal data that was captured on their CCTV as this would prove I was not liable for these damages (which obviously they were very reluctant to provide).This goes on for a few days, then I received this notification "After reviewing the information available, we are pleased to inform you that wewill no longer be pursuing the claim against you for damage and we are closing our file on this matter" which would indicate they investigated the CCTV footage and it clearly shows I was not at fault, surely they should have done this in the first instance to avoid all the stress and potentially unlawfully paying for something that was not your fault!Therefore be careful if using this company, personally, I WOULD NOT RECOMMEND THEM but if you do ensure you take photo evidence when you take the van out and also photos of when it is returned, hopefully, this will help people in a similar position to myself and if you feel your case is not being dealt with correctly then refer your complaint to the BVRL.

Honestly have no idea how the number of bad reviews on here are so high. Sixt are a premium brand company that seem to have significantly better cars than any other company but at pretty much the same prices. Where I used to get Kia’s and Ford’s from Europcar I now get BMW 1 series and Audi’s from Sixt which are all basically brand new. The branches always seem slick, branded and customer service is generally very good. I don’t doubt that there are probably bad example, maybe bad branches or bad staff but on the whole I find Sixt far better than the other companies. Genuinely amazed by how many low reviews there are! Makes me think only the people with negative experiences bother to go to TrustPilot to review.

I specifically chose, requested and confirmed in person, prior to signing, that the car I was renting was a 4x4. It quickly became apparent this was not the case. Upon returning the car all I got was "sorry". When I wrote to them to complain I was told I was provided with a car, no refund possible, in part or whole. The fact I was not given a car with the specification I explicitly asked for was ignored throughout. I am now filing with the small claims court.

This review would be rated higher, apart from being hit by a congestion charge in London, weeks after returning the car and now dealing with debt collectors. Be aware of picking up a car in central London - Victoria Station and all the trappings that go with it. Upon asking whether the congestion charge is paid for as part of hire, they said yes. I have recently found out, that it was not the case. Not only does Sixt receive a admin fee of £40 for passing the penalty of the congestion charge onto the customer, they have now passed the notice onto debt collectors - euro parking and collections and the fine is adding up by the minute. A tragic scam. I would love to know how many other punters have been put in this situation Sixt, when returning the car to central London? I was raving about the customer service team and the quality of the car, before this nonsense. My trust again in car hire companies has plummeted again. Shame Sixt for not being up front!

This was my first experience using SIXT and it will be my last. Its seems they are running a scam. We left the car exactly as we had found it but 2 months later they sent me a bill for 484 Euro for apparent damage. Looking at other reviews, this is something that has happened to others. Do not use this company, they will rob you blind.

Another fantastic experience with Sixt. Picked up my car from Bristol this time. Dealt with Pedro who was informative, friendly & very helpful. I had a major problem when trying to return the car as the post code was rejected in my sat nav ! Ended up having to leave the car in the short stay car park, no time to refuel & ended up having to bring the car key bk to jersey with me ! Managed to contact them on my return & was met with total understanding & no additional charges. I personally think this hire car company are the BEST around. I travel to the Uk frequently & wouldn’t use anyone else ! Five ⭐️’s every time ?

Never had problem with them until they came up with damage I did not commit.What a shame, was a loyal customer and I was spending a lot of money on their cars. Also because they emailed me three weeks later after I left the car, so can be anyone doing that damage am I right? I told them to check the car in front of me they said ‘’ they’re gonna check it tomorrow’’ . So I won’t pay nothing.I won’t recommend anymore this company, there are much better company out there believe me, don’t waste time and money anymore here, they’re done! So am I with them.Addios

Avoid at all costsBooked a car on-line last month having looked at nearby collection options and chose Sixt (London - Hilton Park Lane) because they were nearby and offered a decent car choice.Online booking experience was okay and I chose all the options I wanted and got the expected emails through with reservation details and confirmation of costs.The trouble began on my way to collect the car when I received a phone call to say that Hilton Park Lane was closed and I needed to go to Victoria Station instead - alarm bells started to ring as I realised Sixt were misleading customers to think that they offer locations that in fact they have closed due to (COV19).When I found the place, the chap who served me asked for my credit card (which I expected as confirmation of my existing online commitment) but he then spent around 10 mins on the keyboard without once making eye contact. He asked for my DVLA code which I had printed, my National Insurance Number and my driving licence and photo ID (I had a passport) - which I hadn't expected but luckily I had everything he wanted.All of this was done without looking up once and it felt increasingly uncomfortable.Eventually he told me to type in my Credit Card PIN but I noticed that the register showed a cost that was much higher than I had expected. I asked him why and he kept repeating "£300 deposit" without looking up from his screen.After around 4 repeats of "Why is that figure so high" - "£300 deposit" ... "Why is so much higher than the pre-arranged cost I expected to be charged" - "£300 deposit" ... etc. I stood contemplating the 500 mile journey ahead and how I wanted to see my family. I decided to take the risk and deal with any fallout when I returned the car a few days later.Eventually I got my documents and credit card back and was thrown a set of keys on the counter - again without looking away from his screen.I looked around puzzled by this and asked "Which car is mine?" and without missing a keyboard click he told me to "Just press the button and see which car lights flash"How charming.I booked a car described as an Audi or equivalent but this was a Peugeot estate - by this point I was past caring.This review is already way too long but to conclude, I received an invoice 3 days after I returned the car which was 70% higher than the price I had agreed when I booked it.To add insult to injury, I have now received a fine for not paying the London congestion charge on the day I returned the car. Interesting to also note that the fine is £80 from TfL and £40 admin from Sixt.As others have said, it is nearly impossible to find a path to complain (although I did manage to find a way) and it is clear that not only should Sixt provide a dedicated support organisation to deal with the 1000s of unhappy customers, but I suggest they also need to provide support counselling to their traumatised customers!!